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'I sat on the floor and I cried': NYPD dispatchers share the emotional toll of working on 9/11

11 SEP 2026 · 11:07 ET·9:51·17.2K VIEWS·0.3× USUAL PACE

NYPD dispatchers shared the emotional toll of their work during the September 11, 2001 attacks, detailing how they relayed critical information, guided first responders, and carried the final messages of those trapped. Twenty-five years later, the voices and sounds from that day remain vivid in their memories, impacting their lives and leading some to develop health issues related to their exposure at Ground Zero.

WHY IT MATTERS

The stories of these dispatchers highlight the unseen emotional and physical burdens carried by those working on the front lines during major tragedies, emphasizing the long-term consequences of their service.

ALSO DISCUSSED

The video also discusses the 25th anniversary 9/11 memorial ceremony, including the dignitaries attending and the planned moments of silence, as well as the addition of a moment of silence for victims who have died since the attacks due to related illnesses.

SEPTEMBER 11 NYPD GROUND ZERO 9/11 MEMORIAL

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